Terms and Conditions

G W Jackson & Son Limited trading as Jackson Office Products 

Unit B4 Stag Industrial Estate, Endemere Road, Civentry, CV6 5PY

Telephone- 0800 092 4709

Email- enquiries@jacksonofficeproducts.co.uk

Purchasing From Jackson Office Products

All products on this website are sold subject to availability and prices are correct at the time of publication. Payments are made online with credit/debit card, except for account customers. Please contact us if you would like to set up an account.

Prices

Prices shown are in UK sterling and subject to VAT at the applicable rate.

Cancellation of Orders

Customers may cancel their order before their job has been printed. Order cancellation will incur a £5 administration fee  which will be deducted from any refunds. 

Delivery

Delivery charges are shown when items are entered into the shopping basket and again confirmed on the checkout summary pages.

Dispatches may be made by registered mail or courier and in which case a signature maybe required upon delivery. We aim to dispatch orders within 24 hours from receipt of cleared payment.

We will notify you of any stock shortages and give you the option of canceling your order for a full refund or waiting for stock to arrive.

Guarantee

We aim to satisfy our customers by providing quality products and ensuring that they arrive with you in perfect condition. If for any reason we do not meet your expectations, please contact us with your complaint and we will endeavor to resolve it to your satisfaction. If Jackson Office Products is found to be at fault we will refund of replace the item within 14 days. Any liability is limited to the value of the good and we will not be liable for any consequential losses.

This policy does not affect your statutory rights.

Personalised Products

We regret that we are unable to offer refunds on personalised items where the customer has provided incorrect details, such as spelling, grammar mistake. The ordering process allows the customer to view each design and it is therefore the customer's resposibility to ensure the personalisation is correct before submitting an order.

Product Specifications

Colour

Due to limitations of technology the colour of products shown on the customer's computer screen are close representations of the actual items. Jackson Office Products will not enter into any discussions with regards to the accuracy of colour. If colour is critical to you then we can send samples of our products.

Dimensions/Weights

Paper and envelope sizes are within +/- 3mm of the stated size.

Paper and envelope weights are within +/- 5gsm.

Privacy

Jackson Office Products does not disclose customer information to third parties. Cookies are used on this website to enable your personal data to be processed for proofing and order processing.